Learn how to find the best franchise management software that is purpose built for your franchise business. Click here to learn everything you need to know. This article lists the 5 areas you need to focus on to find the best franchise management software.
Are you at the helm of a successful or budding franchisor? Congratulations!
This type of business venture is both exciting and empowering. Unfortunately, it can also be more than a little overwhelming.
Are you looking for a way to organize your efforts, streamline your operations and improve your productivity, starting at your head office?
Franchise management software can help.
While there are many different solutions on the market, not all are created equal. You want to invest in a platform that's flexible enough to meet your unique needs and exceed all of your expectations.
That's why we're here! Today, we're sharing a few considerations to keep in mind as you begin your search for a franchise management software system.
Ready to learn more? Let's get started.
1. Look for Franchise Recruitment resources
Marketing, Recruiting and retaining franchisees is key to keeping your franchise alive. In fact, a recruiter spends more than 70% of time on the unproductive and unpredictable front-end of the pipeline, not on signing up engaged and qualified franchise candidates.
However, while recruiting the right franchise is crucial to your business, it's not always easy to achieve.
To help solve this pain point, look for a franchise management software solution that offers robust franchise recruitment capabilities designed to streamline the recruitment process. A few key features to prioritize include:
• Centralized data consolidation for notes, records, and activities
• Lead capture, management and conversion tools
• Steps to define and record the complete recruitment journey
• Contact filtration and segmentation
• Tools to remarket and reengage old leads
• Template-based document generation
Our platform offers all of the above, as well as a flexible process that allows you to define mandatory and optional tasks. You can also use it to set important reminders and ensure compliance with legal requirements. Ultimately, this gives you the resources required to find the right leads and convert them into profitable franchisees.
2. Ask about automatic integrations and workflows
Will the franchise management software you're eyeing to integrate seamlessly and automatically with the other software and solutions that your business already depends on? These programs might span the following areas:
• Enterprise Resource Planning (ERP)
• Learning Management System (LMS)
• Sales data
• E-sign documents
Your franchise management software shouldn't exist in a silo. Rather, you should be able to create customized charts and dashboards that give you a comprehensive, end-to-end view of your entire enterprise, consolidating data from various endpoints into one report.
Our customizable dashboards allow you this very flexibility. From email synchronization to sales data integration, we make it easy for you to keep an eye on all of your activities as soon as you log in.
Ultimately, franchise-wide integration and workflow management means you have all of your important data in one place. From there, you can analyse those insights to make more informed executive decisions. By letting the franchise management software manage the repetitive tasks, your team is more efficient and productive.
3. Require centralized control
The franchise management software you choose shouldn't come equipped with myriad platforms and various control points.
Rather, you should be able to achieve full, day-to-day managerial control from a single platform that you can access at any time, from anywhere. When you can store and access all documents, interactions and communications in one place, you always know where to go to find the data you need.
The best part? This centralized control also makes routine compliance monitoring a breeze, using your own forms or any of our built-in ones.
A few of the areas you can exercise managerial control include:
• The corporate location/head office
• Individual franchise locations
• Specific territories
You can also assign region-based user access to allow regional managers insight into how their stores are performing.
4. Prioritize Contract Management
One of the times you'll need franchise management software the most? When you're opening a new store!
While every franchisor wants their operations to grow, it's no secret that store openings can be more than a little stressful. You need a solution that can help you manage and track all of the tasks involved in this important process.
To this end, look for software that includes advanced contract management features.
These tools can help you establish new contracts and renew existing ones in the most efficient way possible. A few of the resources that our platform provides include:
• Supplier contract management
• Franchisee contract management
• Alerts for important contract dates and events
• Project management for store openings
5. Seek robust Service Management
Keeping track of all requests and feedback can be a full-time job on top of all of your other managerial duties. That's why you need a franchise management software solution that includes dynamic service management tools.
While you could manually assign tasks to each department, consider how many wires that would cross, especially if your franchise is widespread across multiple locations.
Instead, look for software like ours that comes equipped with an intelligent, process-based ticket assignment and routing system.
Every time a service task comes up, users will know exactly where to send it, delivering specific cases to the right team and routing them to a respective queue. This way, you can rest assure that the right person is working on the right issue, every time.
From customer feedback to supplier requests, you need a place for efficient issue resolution. Our platform automatically registers tickets via email and your website and provides timely reminders, so nothing gets lost.
Invest in the best Franchise Management Software
As you strive to successfully manage and grow your franchise, you can't do it alone. You need the right people, tools and technologies by your side.
That's where we come in.
Our franchise management software, FRANQ, provides your head office with all of the features necessary to manage your network effectively. From recruitment and operations to contracts and compliance, our platform does it all.
Interested in learning more? Get in touch today and let's connect.
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